IMPORTANT PLEASE DO NOT USE THIS FORM BELOW IT IS NON FUNCTIONAL:

In order to Create a Trouble Ticket PLEASE copy and paste this URL below into your browser.

http://store.pc-diagnostics.com/Ticket_New.asp

  PC Diag does not offer Live Support unless you are a volume purchaser and you have a ( SERVICE LEVEL AGREEMENT). If you do not have a SLA  please fill out this (Trouble Ticket) in order for our Technical, Shipping or Customer service departments to assist you as quickly as possible. PC Diag operators can't take messages by phone or relay your information they are not trained in any Support, Shipping or Customer service areas and they do not have access to any of PC Diags customers personal information. The form you see below on this page is no valid please don't attempt to fill it out it. If you wish to fill out a Trouble Ticket PLEASE copy and paste this URL below into your browser. If you do not have an account set up already you will be required to set one up in order to log in and create a Trouble Ticket.

TO CREATE A TROUBLE TICKET: http://store.pc-diagnostics.com/Ticket_New.asp

IMPORTANT: PLEASE DO NOT USE THE TROUBLE TICKET PAGE BELOW IT NO LONGER WORKS. FOLLOW THE INSTRUCTIONS ABOVE .

THANK YOU

*First Name: *Last Name: *Company: *State/Province: *Country: *Enter your Email here: Be sure to put us on your SAFE SENDER list put anything coming from @pc-diagnostics.com , many times customers forget to do this or don't realize they have their SPAM filters up. If you have a hotmail, yahoo or any similar FREE email account then many times our emails will bounce as SPAM. DON'T FORGET TO PUT ANYTHING COMING FROM @pc-diagnostics.com ON YOUR SAFE SENDER LIST, OR YOU MAY NOT RECEIVE OUR EMAILS! *Enter an alternate Email here: IMPORTANT: PLEASE do not leave required fields blank - we're sorry but without the information we ask for we can't do our jobs properly and this will delay a resolution. *Enter your Invoice or Order # this is a 5 digit number and will look similar to this Example (20322). Please don't enter 20322 this just an example it is not your order #.  If you leave this field blank we will not be able to locate your order in our database, so therefore we won't be able to assist you properly so please be sure to enter it correctly! *Which one of our products are your experiencing difficulty with: EXAMPLE: PC Diag Software, Motherboard Test Card, Other. Please be specific and as detailed as possible, the more details the better. * If it is software what version is it: Example: PC Diag Lite, Novice, Burn-In, Professional, Remote, Other * If it is software is the issue with the DOS , Windows or both DOS & Windows versions. Please be specific!  If it is the Motherboard Test Card is it the Desktop PCI/ISA card or the Laptop Card and have you read the manuals. You can find all the manuals on this page below: http://www.pc-diagnostics.com/support.shtml NOTE: The codes that are displayed on the test cards are not codes that we programmed into the test cards, the codes you see displayed come directly from the BIOS manufacturer. If your code is NOT LISTED in our manual, chances are you have a newer motherboard. Visit the manufacture of your BIOS and download the manual of your BIOS direct. In most cases, where the last post code is displayed on the POST card is generally the problem area. * Investigating problems such as Shipping issues or products you have not received, or offering technical assistance requires MUCH detail. PLEASE be as complete as possible, so we can do our very best to resolve your issue as quickly as possible. * Non-Technical Issues such as Shipping or Products not Received yet: In the text box below, please enter the exact nature of your problem in detail the more information you give us the faster we can resolve your issue. *Technical Issues: In many cases we have to try and replicate your technical problems in our testing beds. So, if your problem is technical we absolutely need you to supply us with enough technical details as possible. If you don't and you leave us guessing then we cannot adequately do our jobs. Please fill in all the fields below, if you leave them blank then our first response back to you will be to ask you to complete the form, so please do it the first time for both our sakes. *Computer Details: The fields below are only required if your problem is related to a software issue your encountering with one of our DOS or Windows products. *Processor: *PC Brand: *Desktop or Laptop: Motherboard Chipset: Bios Vendor & Version: Bios Release Date: RAM Type & Size: External Cache Size: Video Card: CD-Rom Drive Type: *Hard Drive Type: If you have run our diagnostics, and have a results log file available,  you can copy & paste the report here:       PLEASE WAIT DON'T CLICK ON SUBMIT YET: Please be careful not to click on submit until you have first entered the verification code into the field at the bottom of this form.  Notice that the verification code is case sensitive!  If you click on submit before you enter the verification code it will reset the entire form and clear all fields.  If you are not sure what the verification code is below, then click on the image of the horn it will tell you. VERIFICATION CODE DOES NOT WORK? If you have followed these instructions and the verification code still does not work then there is an issue with your cash. You can clear your cash or simply leave the (Trouble Ticket Page) then reenter and start over. (VERIFICATION CODE)