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Testimonials
"If you have anything to do with maintenance or repair,
call these guys immediately" - John C. Dvorak
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"PCUpgrade's - Utility of the Month " PCUpgrade Magazine!"
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If the Swiss Army developed a tool for diagnosing and treating
common PC maladies, we think it would look a lot like PC
Certify. " Maximum PC Magazine
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Hello,
Within the past week, I ordered your PC-Diagnostics lite
program. Today I received a courtesy call from one of your staff
asking me how I liked the program, if there were any issues and
my overall satisfaction.
First, let me say that I have never received a call after
purchasing a program for my computer from any other company. The
mere fact that you take the time to do this, tells me you are a
first class company and your staff is top notch at well.
I have no complaints whatsoever and wanted to take this time to
thank you for providing a product to the home computer user
where they can easily determine if their computer and components
are working properly or if a problem exists.
Keep up the great work!
Sincerely,
Robert Holcomb
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Support, thank you for your prompt follow up and excellent
service on PC Diagnostics. As you know, my PC crashed last
weekend and getting everything back in running order was quite a
task.
I have been pleased with the performance of your program, and
its modest price. Moreover, I am quite impressed with your
desire to provide outstanding support to your customers.
As a retired Sr VP/General Mgr of Equifax's marketing research
arm, Elrick & Lavidge, I remember a number of studies for major
firms dealing with the issue of customer satisfaction. I would
immediately classify you and your firm in the top two percent of
companies actually dedicated to the needs and satisfaction of
your customers.
Best regards
Rudy Rau
Colorado Springs,CO
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"Things are going well with PC-Certify, Burn-In. Thanks for all
your help in the past.
We have not had any field failures in the first 6 months."
Michael R. Fink
Hardware Engineer
Quintum Technologies, Inc.,
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Dear Mr. Burbridge,
Recently a customer brought in a "dead" computer and asked us to
fix it. We spent about an hour on the PC and determined that it
was either the power supply or motherboard or both. We explained
to the customer that we would order the parts in and it would
cost them nearly $300.00. They agreed to the repair and I was
set to order the hardware when the mailman dropped off my new
Flip-Flop card. I immediately took it to that machine and found
that it was neither the power supply or the motherboard. They
were both providing codes perfectly.
Armed with that knowledge, my tech and I broke down the computer
and started rebuilding it step by step until it failed. Each
time we booted it we tested the system with PC Diagnostics for
DOS to ensure the system's stability. We finally found that the
customer had been struck by lightening and it had destroyed the
modem. We replaced the modem and the computer worked fine.
We called the customer back and explained that we were going to
be able to save them nearly $200.00. They were skeptical. Their
confidence in us was gone. We explained to them that we would
test the computer, overnight to ensure the system's reliability
and show them the results.
We again setup PC-Diagnostics for DOS and ran the system for 8
hours. After which we ran the system for another 8 hours using
PC Diagnostics for Windows. After we showed the customer the
results, all passing of course, their trust was restored, they
gladly paid us, and referred another customer to us that day.
Thank you PC Diagnostics for helping. I wish I had purchased
this great kit 3 years ago when I started out on my own.
Sincerely,
William Schilling, Owner/President
Doc Gadget Computers
an SPS Consolidated, LLC Company
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